Return, Refund & Cancellation Policy
At MEOW FOOD TRADING, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist you. This policy outlines our return, refund, and cancellation procedures to provide transparency and peace of mind when shopping with us.
1. Returns
You have 30 calendar days from the date you receive your item to request a return, subject to the conditions stated below.
To be eligible for a return, your item must meet the following conditions:
- The item must be unopened, unused, and in its original condition where applicable.
- The item must be returned in its original packaging.
- A valid proof of purchase, such as an order confirmation email or receipt, must be provided.
- The product must not have been damaged due to improper storage, handling, misuse, or negligence.
For food products, returns may only be accepted where the product is defective, damaged during delivery, incorrect, or does not match the order received.
Please note: Opened, partially consumed, expired due to improper storage, or otherwise altered food products may not be eligible for return unless the issue is caused by a product defect or an error on our part.
2. Refunds
Once we receive your returned item, where applicable, we will inspect it and notify you of the status of your refund.
If your return is approved:
- A full or partial refund may be issued to your original payment method, depending on the circumstances of the return.
- Refunds are typically processed within 7–14 business days, depending on your payment provider.
- The actual time for the refunded amount to appear in your account may vary depending on your bank or payment provider.
3. Damaged, Incorrect, or Defective Items
If you receive an item that is damaged, defective, expired upon delivery, or different from what you ordered, please contact us as soon as possible after receiving your order.
We may request photos or videos of the item, packaging, shipping label, and other relevant information to assist with our investigation.
Where the issue is confirmed to be caused by us or the delivery process, we may offer a replacement, refund, or other appropriate resolution.
4. Cancellations
You may request to cancel your order within 12 hours of placing your order.
To cancel your order:
Send an email to support@meowfoodtrading.com with your order number and cancellation request.
If your request is received within the 12-hour period and before your order has been processed or shipped, we will cancel your order and issue a refund.
Orders that have already been processed, packed, or shipped may not be cancelled.
5. How to Initiate a Return, Refund, or Cancellation
To request a return, refund, or cancellation, please contact us:
MEOW FOOD TRADING
Website: meowfoodtrading.com
Email: support@meowfoodtrading.com
Please include the following information:
- Order number
- Item(s) you wish to return or cancel
- Reason for the return, refund, or cancellation
- Photos or videos of the item(s), if applicable
- Photos of the packaging and shipping label, if applicable
6. Exceptions
This policy does not cover:
- Items that have been opened, consumed, or partially consumed, except where the issue is caused by a product defect or our error.
- Products damaged due to improper storage, handling, misuse, or negligence.
- Products that have been altered or damaged after delivery.
- Items that have expired due to improper storage or handling after delivery.
- Returns made without valid proof of purchase.
- Return shipping costs, unless otherwise agreed or the return is due to an error or issue caused by us.
- Issues arising from failure to follow product storage, handling, or usage instructions.
Nothing in this policy is intended to limit any rights you may have under applicable Malaysian consumer protection laws.
Contact Us
If you have any questions regarding this Return, Refund & Cancellation Policy, please contact us:
MEOW FOOD TRADING
Website: meowfoodtrading.com
Email: support@meowfoodtrading.com