MEOW FOOD TRADING SDN. BHD. is committed to ensuring that Orders placed through Our Service are processed and delivered as efficiently as reasonably possible.

This Shipping Policy explains the shipping areas, delivery timeframe, shipping fees, delivery arrangements, and other matters relating to the delivery of Goods purchased through the Service.

By placing an Order through the Service, You acknowledge and agree to the terms of this Shipping Policy, subject to any mandatory rights or remedies available to You under applicable Malaysian law.

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to MEOW FOOD TRADING SDN. BHD.
“Goods” refers to the items offered for sale on the Service, including pet food, pet treats, pet accessories, and other pet-related products made available by the Company.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the MEOW FOOD TRADING SDN. BHD. website, accessible from https://meowfoodtrading.com/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Shipping” means the transportation and delivery of Goods from the Company or its fulfilment location to the delivery address provided by You.
“Delivery” means the process by which an Order is transported and delivered to the address provided by You.
“Courier” means any third-party courier, logistics company, delivery provider, or transportation service engaged by the Company to deliver Orders.
“Delivery Address” means the address provided by You when placing an Order through the Service.
“Business Day” means a day other than a Saturday, Sunday, or public holiday in Malaysia.
“Delivery Timeframe” means the estimated period within which an Order is generally expected to be delivered after it has been processed and dispatched, subject to the terms of this Shipping Policy.

1. Shipping Coverage

The Company currently provides shipping within Malaysia only.

We do not currently provide international shipping services.

Orders may be delivered to eligible addresses located within Malaysia, subject to the availability of delivery services to the relevant location.

Before placing an Order, You should ensure that the Delivery Address provided is a valid and complete address within Malaysia.

We reserve the right to determine whether a particular address can be serviced by Our available Courier or logistics providers.

2. No International Shipping

MEOW FOOD TRADING SDN. BHD. currently does not ship internationally.

We do not accept Orders requiring delivery outside Malaysia, including international destinations, overseas territories, or addresses outside Malaysia.

If You attempt to place an Order using an international Delivery Address, We may be unable to fulfil the Order.

Where an Order cannot be fulfilled because the Delivery Address is outside Our shipping coverage, We may cancel the affected Order and provide any applicable refund in accordance with Our policies and applicable law.

3. Shipping Fee

Shipping is provided free of charge.

There is currently no shipping fee for eligible Orders delivered within Malaysia.

You will not be required to pay a separate standard shipping charge for eligible domestic deliveries unless otherwise expressly stated at the time of purchase.

If any additional delivery-related charge is applicable in a particular circumstance, We will communicate such charge to You where reasonably practicable before the charge is incurred.

4. Standard Delivery Timeframe

Our standard delivery timeframe is generally within 7 days.

The 7-day timeframe represents the standard period within which We generally expect an Order to be delivered after processing and dispatch, subject to circumstances that may affect delivery.

Delivery may take longer in certain circumstances, including:

weekends;
public holidays;
peak shopping periods;
high Order volumes;
Courier delays;
transportation disruptions;
severe weather;
natural disasters;
incorrect or incomplete Delivery Addresses;
unsuccessful delivery attempts;
remote or difficult-to-access locations;
public emergencies;
operational disruptions; or
other circumstances beyond Our reasonable control.

The 7-day timeframe is therefore an estimated standard delivery period and should not be interpreted as an absolute guarantee of delivery on a particular date.

5. No Overnight Delivery

The Company does not provide overnight delivery.

Orders cannot currently be guaranteed or requested for delivery on the following day through an overnight delivery service.

If You require an Order urgently, please take into consideration Our standard delivery timeframe before placing the Order.

We are unable to guarantee delivery by the next day, regardless of when the Order is placed.

6. No Express or Same-Day Delivery

Unless expressly stated otherwise by the Company, We currently do not provide:

overnight delivery;
same-day delivery;
next-day delivery;
express delivery; or
other expedited delivery services.

All Orders are generally handled according to Our standard processing and delivery arrangements.

We cannot guarantee that an Order will arrive earlier than the standard delivery timeframe.

7. Order Processing

After an Order has been successfully placed and payment has been confirmed where applicable, the Company will process the Order for fulfilment.

Order processing may include:

receiving the Order;
verifying the Order details;
confirming product availability;
preparing the Goods;
packing the Goods;
arranging shipment; and
handing the parcel to the relevant Courier.

Processing times may vary depending on Order volume, product availability, operational circumstances, weekends, public holidays, and other factors.

The delivery timeframe should therefore be considered together with the time required to process and prepare the Order.

8. Order Confirmation

After You place an Order, We may provide an Order Confirmation through email, the Service, or another available communication method.

An Order Confirmation may include information such as:

Order number;
Goods purchased;
quantity;
purchase amount;
Delivery Address;
customer information; and
other relevant Order information.

You should review the Order Confirmation carefully and contact Us as soon as possible if You identify any incorrect information.

9. Delivery Address

You are responsible for providing an accurate, complete, and valid Delivery Address when placing an Order.

The Delivery Address should include all information reasonably necessary for successful delivery, which may include:

recipient name;
house or building number;
unit or floor number;
street name;
residential or commercial development;
postcode;
city;
state; and
valid contact number.

The Company is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or unclear information provided by You, subject to applicable law.

10. Changes to Delivery Address

If You need to change the Delivery Address after placing an Order, You should contact Us as soon as possible.

We may be able to update the Delivery Address if the Order has not yet been processed or dispatched.

However, once an Order has been packed, dispatched, or handed over to the Courier, We may be unable to change the Delivery Address.

Any request to change a Delivery Address is subject to operational feasibility and Courier requirements.

11. Courier Services

The Company may use third-party Courier or logistics providers to deliver Orders.

The Courier may be selected based on factors including:

delivery location;
availability;
service coverage;
parcel characteristics;
operational requirements; and
other logistical considerations.

The Company does not guarantee that a particular Courier will be used for every Order.

12. Courier Delays

Although We will make reasonable efforts to arrange delivery within the standard timeframe, Courier operations are outside the Company’s direct control.

Courier delays may occur because of:

high parcel volumes;
transportation issues;
sorting delays;
weather;
traffic;
public holidays;
operational disruptions;
staffing issues;
incorrect Delivery Addresses;
unsuccessful delivery attempts; or
other circumstances affecting the Courier.

Where a delivery is delayed, We will make reasonable efforts to assist You and, where appropriate, communicate available delivery information.

13. Tracking Information

Where tracking information is made available by the relevant Courier, We may provide or make such information available to You.

Tracking information may include:

shipment status;
dispatch information;
transit information;
delivery attempts;
estimated delivery information; and
delivery confirmation.

Tracking information is generally provided by the Courier and may not always update immediately.

The Company is not responsible for temporary delays, inaccuracies, or technical issues affecting third-party tracking systems.

14. Delivery Attempts

The Courier may make one or more attempts to deliver the Order depending on its applicable delivery procedures.

You are responsible for ensuring that the Delivery Address is accessible and that someone is available to receive the Order where required.

If a delivery attempt is unsuccessful, the Courier may:

attempt delivery again;
contact You;
leave the parcel according to its applicable procedures;
redirect the parcel;
hold the parcel for collection; or
return the parcel to the sender.

The applicable procedure may depend on the Courier and the circumstances of the failed delivery.

15. Recipient Availability

You should ensure that someone is available to receive the Order where the Courier requires a recipient to be present.

Where delivery can be completed without a signature or direct handover, the Courier may leave the parcel at an appropriate location in accordance with its delivery procedures.

The Company does not control the Courier’s individual delivery procedures.

16. Incorrect or Incomplete Address

If an Order cannot be delivered because You provided an incorrect or incomplete Delivery Address, additional delivery arrangements may be required.

This may result in:

delivery delays;
a failed delivery attempt;
return of the parcel to the sender;
additional delivery arrangements; or
other consequences determined by the Courier.

You are responsible for ensuring that the Delivery Address and contact details provided at checkout are accurate.

17. Remote and Difficult-to-Access Locations

Some locations may require additional delivery time due to their distance, accessibility, transportation arrangements, or Courier coverage.

Examples may include:

remote areas;
rural locations;
islands;
areas with limited road access;
restricted-access buildings;
certain commercial premises; or
locations subject to special delivery arrangements.

Where additional time is required due to the characteristics of the Delivery Address, the standard 7-day delivery estimate may be affected.

18. Public Holidays and Weekends

Delivery operations may be affected by weekends and Malaysian public holidays.

Courier operating hours and delivery schedules may vary during:

public holidays;
festive periods;
weekends;
major shopping events; and
periods of unusually high parcel volumes.

Such periods may result in longer delivery times.

19. Peak Periods

During periods of high demand, delivery may take longer than usual.

Peak periods may include:

major online shopping campaigns;
festive seasons;
public holidays;
promotional campaigns;
product launches;
periods of unusually high Order volumes; or
other periods where Courier networks experience increased demand.

The Company will make reasonable efforts to process Orders as efficiently as possible during such periods.

20. Weather and Natural Events

Delivery may be delayed by circumstances such as:

heavy rain;
flooding;
storms;
landslides;
severe weather;
natural disasters; or
other environmental conditions.

Where such circumstances affect transportation or Courier operations, delivery may take longer than the standard timeframe.

21. Force Majeure and Circumstances Beyond Our Control

The Company shall not be responsible for delays caused by circumstances beyond Our reasonable control.

Such circumstances may include:

natural disasters;
floods;
fires;
severe weather;
pandemics or epidemics;
war;
civil unrest;
government restrictions;
transportation disruptions;
road closures;
strikes;
Courier disruptions;
telecommunications failures;
power outages;
cybersecurity incidents;
supplier disruptions; or
other circumstances beyond Our reasonable control.

Where reasonably practicable, We will take reasonable steps to minimise the effect of such circumstances on Orders.

22. Delivery of Pet Food

Pet food and other consumable Goods will be packaged for delivery using reasonable care.

However, You should inspect the parcel and Goods promptly upon receipt.

If You believe that pet food has been:

damaged;
opened;
contaminated;
spoiled;
leaking;
materially affected during delivery; or
otherwise received in an unsatisfactory condition,

You should contact Us as soon as possible and provide relevant photographs, videos, Order details, and other supporting information where requested.

23. Delivery of Pet Accessories

Pet accessories will be packed for delivery using reasonable care.

Upon receiving an Order, You should inspect the accessories for visible:

damage;
breakage;
missing components;
incorrect items;
manufacturing issues; or
other material problems.

If You identify an issue, please contact Us promptly in accordance with Our applicable Returns, Refunds & Exchanges Policy.

24. Inspection Upon Delivery

We strongly recommend that You inspect Your Order as soon as it is delivered.

You should check:

that the parcel belongs to You;
that the shipping label corresponds with Your Order;
that the parcel appears reasonably intact;
that the Goods received are the Goods ordered;
that the quantity is correct;
that the Goods are not visibly damaged; and
that the Goods appear to be in an acceptable condition.

Where appropriate, You should record a clear unboxing video when opening the parcel, particularly where Our Returns, Refunds & Exchanges Policy requires supporting evidence.

25. Damaged Parcels

If a parcel appears visibly damaged when delivered, You should document the condition of the parcel as soon as reasonably possible.

This may include taking:

photographs;
videos;
photographs of the shipping label;
photographs of the packaging; and
photographs of any visible damage.

You should contact Us promptly if the damage appears to have affected the Goods inside the parcel.

26. Wrong Goods Delivered

If You receive Goods that are different from the Goods ordered, please contact Us as soon as possible.

We may request:

Order details;
photographs;
videos;
photographs of the shipping label;
photographs of the Goods;
packaging information; and
other supporting Evidence.

Any Return, Refund, or Exchange will be handled in accordance with Our applicable Returns, Refunds & Exchanges Policy and applicable law.

27. Missing Items

If Your Order appears to be missing one or more items, You should contact Us as soon as possible.

Please provide:

Order number;
list of missing Goods;
photographs of the parcel and packaging;
photographs of the shipping label; and
any other relevant information requested by Us.

We may investigate the matter against the Order records, packing information, and Courier information before determining the appropriate resolution.

28. Lost Parcels

If You believe that an Order has been lost during delivery, please contact Us so that We can investigate the delivery status.

Where tracking information is available, We may use the relevant tracking information to determine the status of the parcel.

We may also contact the relevant Courier to investigate the matter.

The resolution of a lost parcel will depend on the circumstances, the Courier’s investigation, the Order details, and applicable law.

29. Parcels Marked as Delivered

If the Courier’s tracking system indicates that an Order has been delivered but You have not received it, You should contact Us as soon as possible.

We may request that You:

check the Delivery Address;
check with household members or authorised recipients;
check with building management or reception where applicable;
review the Courier’s delivery information; and
provide any relevant information requested by Us.

We may contact the Courier to investigate the delivery status.

30. Unclaimed or Refused Deliveries

If You refuse delivery or fail to accept an Order without a valid reason, the parcel may be returned to the Company or handled in accordance with the Courier’s procedures.

A refused or unclaimed parcel does not automatically qualify for a refund.

Any applicable refund, re-delivery, or other resolution will be assessed based on the circumstances and applicable policies.

31. Delivery Delays

If Your Order has not arrived within the standard delivery timeframe of 7 days, You may contact Us for assistance.

We may investigate the Order and, where applicable, contact the relevant Courier.

Depending on the circumstances, We may:

provide an updated delivery status;
continue to monitor the shipment;
request further information from the Courier;
arrange an appropriate delivery resolution; or
provide another applicable remedy in accordance with Our policies and applicable law.

A delay does not automatically mean that an Order has been lost.

32. Delivery Timeframe Is an Estimate

The standard delivery timeframe of within 7 days is an estimated delivery timeframe.

It should not be interpreted as an unconditional guarantee that every Order will arrive within exactly 7 calendar days.

Delivery may take longer due to circumstances outside the Company’s reasonable control.

However, where an Order significantly exceeds the applicable delivery timeframe, You may contact Us so that We can investigate the matter.

33. Shipping Confirmation

Where applicable, We may notify You when an Order has been dispatched.

The shipping confirmation may include:

Order number;
dispatch status;
Courier information;
tracking information; and
other relevant delivery details.

Receipt of a shipping confirmation does not guarantee delivery on a specific date.

34. No International Delivery Exceptions

We do not currently make individual exceptions for international shipping.

This means that Orders cannot currently be shipped to destinations outside Malaysia even if:

You request express international shipping;
You are willing to pay additional shipping fees;
You arrange your own international Courier; or
You request a special delivery arrangement.

International shipping is currently unavailable through the Service.

35. Free Domestic Shipping

Our current standard domestic shipping arrangement is:

Shipping Area: Malaysia only
Shipping Fee: Free
Standard Delivery: Within 7 days
Overnight Delivery: Not available
International Shipping: Not available

These arrangements may be updated by the Company from time to time.

Any changes will be reflected in the applicable Shipping Policy or communicated through the Service.

36. Customer Responsibility

You are responsible for:

providing accurate Order information;
providing a complete Delivery Address;
providing an accurate contact number;
monitoring available delivery information;
being available to receive the Order where necessary;
inspecting the Goods upon delivery; and
contacting Us promptly if there is a delivery problem.

Failure to provide accurate information may result in delivery delays or failed delivery attempts.

37. Courier Responsibility

Third-party Couriers are independent service providers.

The Company does not control the internal operations, staffing, transportation network, routes, delivery schedules, or procedures of independent Couriers.

We will, however, make reasonable efforts to assist customers with delivery issues and communicate with the relevant Courier where appropriate.

38. Changes to Shipping Arrangements

The Company reserves the right to modify its shipping arrangements from time to time.

Changes may include:

changes to Courier providers;
changes to delivery procedures;
changes to delivery coverage;
changes to delivery timeframes;
changes to shipping terms;
changes required by operational circumstances; or
changes required by applicable law.

Any updated Shipping Policy will be published on the Service.

39. Shipping and Returns

Shipping matters relating to Returns, Refunds, or Exchanges are subject to the Company’s applicable Returns, Refunds & Exchanges Policy.

Where You receive Goods that are:

incorrect;
damaged;
defective;
spoiled;
materially different from the advertised Goods; or
otherwise eligible for a remedy,

You should follow the procedures set out in the applicable Returns, Refunds & Exchanges Policy.

40. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or remove any statutory rights, guarantees, warranties, or remedies that You may have under applicable Malaysian law.

Where a mandatory consumer right applies, that right will prevail over any provision of this Shipping Policy to the extent of any inconsistency.

41. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, claim, or matter arising out of or relating to this Shipping Policy, the delivery of Goods, an Order, or the Service shall be subject to the applicable laws and jurisdiction of Malaysia.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable Malaysian law.

42. Contact Us

If You have any questions, concerns, or enquiries regarding shipping or delivery, please contact Us through the details below.

Company: MEOW FOOD TRADING SDN. BHD.
Website: https://meowfoodtrading.com/
Email: meowfoodtrading@outlook.com

When contacting Us regarding a delivery issue, please provide, where available:

Your name;
Order number;
Delivery Address;
Order date;
tracking information;
description of the issue;
photographs or videos; and
any other information reasonably requested by Us.

Providing complete information will help Us investigate and respond to Your enquiry more efficiently.

43. Important Shipping Summary

For convenience, Our current shipping arrangements are summarised below:

Shipping Information	Current Arrangement
Shipping Area	Malaysia only
International Shipping	Not available
Standard Shipping Fee	Free
Standard Delivery Time	Within 7 days
Overnight Delivery	Not available
Same-Day Delivery	Not available
Express Delivery	Not available
Courier	Third-party Courier or logistics provider
Delivery Address	Must be a valid and complete address within Malaysia

The information above is subject to the full terms of this Shipping Policy.

44. Acknowledgement

By placing an Order through the Service, You acknowledge and agree that:

the Company currently ships within Malaysia only;
international shipping is not available;
standard shipping is provided free of charge;
the standard delivery timeframe is generally within 7 days;
overnight delivery is not available;
same-day and express delivery are not currently available;
delivery timeframes may be affected by circumstances beyond the Company’s reasonable control;
You are responsible for providing an accurate and complete Delivery Address; and
You should inspect Your Order promptly upon delivery and contact Us if You identify any issue.

By using the Service or placing an Order, You acknowledge that You have read, understood, and agreed to this Shipping Policy, subject to Your rights under applicable law.